Privacy Policy

ChowWow Pet Foods | Effective Date: May 2025 | Last Updated: May 2025

ChowWow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website chowwow.in, place orders, or interact with us through quick-commerce platforms such as Blinkit and Zepto.

1. Information We Collect

We collect the following types of information:

a) Information You Provide Directly

• Name, email address, phone number, and delivery address when you place an order

• Account login credentials if you create an account on chowwow.in

• Payment information (processed securely through third-party gateways; we do not store card details)

• Pet details (species, breed, age) if voluntarily shared for personalised product recommendations

• Messages or queries sent to our customer support

b) Information Collected Automatically

• Browser type, device information, and IP address

• Pages visited, time spent on site, and click behaviour

• Cookies and similar tracking technologies

c) Information from Third Parties

• Order fulfilment data from Blinkit, Zepto, or Amazon

• Analytics data from Google Analytics or similar services

2. How We Use Your Information

• To process and deliver your orders

• To send order confirmations, shipping updates, and invoices

• To respond to customer service enquiries

• To personalise product recommendations for your pet

• To improve our website, products, and services

• To send promotional communications (only with your consent)

• To comply with applicable Indian laws and regulations

3. Sharing of Information

We do not sell your personal data. We may share your information only with:

• Logistics and delivery partners to fulfil your orders

• Payment gateway providers (Razorpay, PhonePe, etc.) for transaction processing

• Quick-commerce platforms (Blinkit, Zepto) for order management

• Analytics and marketing tools (e.g., Google Analytics, Meta Pixel) in anonymised form

• Law enforcement or government authorities when legally required

All third-party partners are required to handle your data in accordance with applicable privacy laws.

4. Cookies

We use cookies to:

• Keep you logged in and remember your cart

• Understand how visitors use our website

• Deliver relevant advertisements

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required under applicable Indian law (including the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023). Order records are retained for a minimum of 7 years for accounting purposes.

6. Your Rights

Under applicable Indian law, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data (subject to legal and contractual obligations)

• Withdraw consent for marketing communications at any time

• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at: hello@chowwow.in

7. Security

We implement industry-standard security measures including SSL encryption, access controls, and secure payment processing. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your account credentials confidential.

8. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on chowwow.in with a revised effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

ChowWow Pet Foods

Email: hello@chowwow.in

Website: www.chowwow.in