Refund & Return Policy

ChowWow Pet Foods | Effective Date: May 2025 | Last Updated: May 2025

At ChowWow, your pet's happiness is our priority. We stand behind the quality of every product we make. If for any reason you are not satisfied, please read our policy below.

1. Eligibility for Returns

You may request a return or refund under the following conditions:

• The product received is damaged, leaking, or defective

• You received a wrong product or wrong variant

• The product has expired or is near-expiry (within 30 days of delivery)

• The product packaging is tampered or unsealed upon delivery

Returns are NOT accepted for:

• Products that have been opened and partially consumed (unless defective)

• Change of mind after delivery

• Incorrect size or flavour ordered by the customer (please review product pages before purchase)

• Damage caused by improper storage after delivery

2. Timeframe for Raising a Request

All return/refund requests must be raised within 48 hours of delivery.

Requests raised after 48 hours will not be eligible for a refund or replacement, except in cases of genuine quality concerns reported with supporting evidence.

3. How to Raise a Request

To initiate a return or refund:

• Email us at hello@chowwow.in with subject line: "Return Request – [Order ID]"

• Include your order ID, a brief description of the issue, and clear photographs of the product and packaging

• Our team will respond within 1–2 business days

For orders placed via Blinkit or Zepto, please raise the issue directly on the respective platform's customer support first. You may also write to us for escalations.

4. Resolution Options

Once your request is reviewed and approved, we will offer one of the following at our discretion:

• Full refund to original payment method

• Store credit / ChowWow wallet credit

• Replacement of the product (subject to availability)

Resolution will be communicated within 3 business days of receiving your request.

5. Refund Processing Time

Approved refunds will be processed as follows:

• UPI / Wallets / Net Banking: 3–5 business days

• Credit / Debit Card: 5–7 business days

• Bank Transfer (NEFT): 5–7 business days

Actual credit timelines may vary depending on your bank or payment provider. ChowWow is not responsible for delays caused by third-party payment processors.

6. Return Pickup

For approved returns, we will arrange a reverse pickup at no cost to you. Please ensure the product is packed in its original or equivalent packaging. Products returned without prior approval or in unusable condition may not be processed.

7. Cancellations

Orders can be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled. To cancel, email hello@chowwow.in immediately with your order ID.

For quick-commerce orders (Blinkit, Zepto), cancellation policies of the respective platform will apply.

8. Subscription Orders

If ChowWow introduces subscription plans in the future, specific cancellation and refund terms for subscriptions will be outlined separately at the time of subscription sign-up.

9. Quality Guarantee

Every ChowWow product is made with quality ingredients and goes through quality checks before dispatch. If your pet refuses to eat a new product, we encourage you to transition gradually. However, if you believe there is a genuine quality issue, please reach out to us — we are happy to help.

10. Contact for Refunds & Support

ChowWow Pet Foods

Email: hello@chowwow.in

Website: www.chowwow.in

Support Hours: Monday – Saturday, 10 AM – 6 PM IST

Wow in every chow. 🐾